We offer four quick and easy solutions and are ready to assist you!

Connect with our customer care team via Live Chat by clicking the speech bubble at the bottom of our website.

Email our Customer Service Team at customercare@bugattigrp.com.

Call us at 1-844-832-2555 from
Monday to Thursday: 8:00 AM – 5:00 PM EST
Friday: 8:00 AM – 3:00 PM EST

We currently accepts Canadian or USA issued Visa, Visa Debit, MasterCard, American Express cards and Apple Pay.

Please contact our customer service team by email or phone. We be able to assist you with the corrections.

Hit the unsubscribe button at the bottom of any Bugatti Collections promotion email you’ve received. Alternatively, feel free to contact us by email and one of our Customer Care representatives will unsubscribe you from our email list.

Standard shipping: 3-7 business days

Express shipping: 1-3 business days

Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.

Once your package has shipped, you can track it with the tracking number that we'll provide you.

Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.

In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.

If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.

We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and the condition it's in, we may be able to offer a return or exchange. Please email us for more info.

At our company, we understand that sometimes items may need to be returned. For your convenience, we offer a hassle-free return policy that allows you to return any item with ease.

However, please note that we do charge a return fee for our items. If you need to return any of our products, the return fee is $14.99.

We want to ensure that you are fully informed of all fees associated with your purchase, so please keep these return fees in mind when making your purchase decision. Our customer service team is available to answer any questions you may have about our return policy or fees. Thank you for choosing our company for your shopping needs.

Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.

If your order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, it’s retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.